Training for Your Employees
It is
important to train your employees well to ensure the success of your business.
Good training will save you time and money. Again, try to hire supervisors and
experienced building cleaners if you can find them. If you can’t, be sure to
have your Standard Daily Procedures in place with a good supervisor, as well as
policies about everyday behavior, and be prepared to train new and
inexperienced hires about your policies. Make sure they have learned everything
in your training program and the Standard Daily Procedures for each job they will
do. It is also very important to have employee safety and orientation programs
in place to keep all of your employees up-to-date on any of the cleaning
industry’s new safety policies, changes, and procedures. Please note that you
are in a service business and your employees must know how to provide the
service that you are selling, safely, professionally, and on time.
The
purpose of a training and orientation program is to provide each of the
employees with good, safe, work procedures, to clarify and reinforce company
policies so the employees will effectively perform their daily work. For these
reasons, you should incorporate a combination of classroom and on-the-job
training programs. New employees should be required to complete a short
training course prior to their start of employment. Old employees should be
required to take courses from time to time to remind them of old policies and
teach them about new ones. Once your training programs are in place, you can
hire someone in a part- time capacity, such as a teacher, professor, business
person, to run your programs. With one of your best cleaning supervisors at the
teacher’s side part time, you have a traveling, new-and-experienced, on-the-job
building cleaners training team that can go from job site to job site teaching
and retraining. This will help your cleaning service in many ways, and it will
keep phone calls about problems down. Training will also help you keep and
renew the same contracts year after year.
In
your training programs, you will want to be sure to cover a few of the
following topics. You’ll also want to add any changes in laws or safety
regulations, and your own new ideas, to your company training program list each
year.
A. Employee Responsibilities and Job
Site Details
B. Safety Requirements and
Procedures
C. Company Policies in Your Employee
Handbook
D. Employee Conduct
E. Dress codes and uniforms
Doing a great cleaning job and going the extra
cleaning mile for the client will pay off. Remember that your clients are
paying you for a service and they’re expecting you to fulfill your contract.
Having well-informed, safe employees will help you meet everyone’s
expectations. Do a little research, and you will be able to find some already
well prepared building cleaning training programs for cleaning service
employees. For example, you can contact the Building Service Contractors
Association International (BCSAI) for details on their excellent training
books, tapes, CDs, DVDs, seminars, and more. You can purchase programs from
BCSAI for all types of building cleaning training, such as full building
cleaning, training building cleaners, training
supervisors, hiring, restroom cleaning, customer relations, bidding, and other
valuable building cleaner information. You can also join this good organization
for a small fee and attend their seminars that they sponsor all around the
country, for the building cleaning business. Just so you know, I hope to open
some training schools in the future. Updates will be posted on my website about
my building cleaning business schools, and my new upcoming book.
It
will be vital for you to provide each employee with an employee handbook
containing all employee rules and regulations. You want each employee to have
one as a reference tool to carry at all times when working. You should have a
strict policy that all employees have to follow the directions in your employee
handbook, allowing no deviation from the company rules.
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